A real transformation, mapped to the APQC process standard. Same work on the floor — the difference is which process owns each step, in what order they really run, and whether Supply Chain is in the room. Company details are anonymised.
Source: Business Process Architecture, ch. 4.8 “A Pivot to Remember” · APQC PCF v7.3.1
What you are looking at
A manufacturer that built every system as a one-off project, project by project, and stalled under about €20M. Over three years it moved product engineering, then supply chain, out of the project and into their own streams. Three value streams became five.
How to read it
ETO (engineer-to-order): every order designed from zero. Hybrid/CTO (configure-to-order): a reusable platform, configured per client. Each box is an official APQC process, with its code (2.0 product development, 3.0 sell, 4.0 supply chain, 5.0 deliver, 6.0 service).
How to use it
Press Play, or step with Next. Drag the slider to scrub between before and after. Click any box for its detail.
The boxes at the start are the pre-pivot flow, first renamed to APQC process names, then moved. Boxes marked + are steps that did not exist before and appear in the Hybrid/CTO flow. Click any box for its Level 1000 detail.